Do you need to support an individual with their use of OpenBlend? OpenBlend's Impersonation feature allows an individual to have access to another person's OpenBlend profile. This guide explains the use of Impersonate, how to request access and how to use Impersonate.
What is the 'Impersonation' Feature?
Impersonation allows you to access another person's OpenBlend account securely, without having to log-out of your own profile, avioding the need to share log-in details.
Impersonation is useful for senior leadership members where they may be supported by a HR Business Partner or an Executive Assistant. Impersonation allows that person to access their profile as if they were that person and make any changes and updates as needed to their My Profile or My Team sections.
Please note: Anyone with Impersonation rights will be able to see exactly what that other individual sees, including any team member's profiles if they are a manager. For this reason we advise that you limit the number of people with impersonation rights and be midnful about the privacy of employee's data when using this feature.
Using the Impersonation Feature
Once your Impersonation rights have been set-up, you will see an "Impersonate" button appear on your OpenBlend entrance portal.
If you have impersonation rights for more than one person, you will be presented with a page with a list of the individuals that you have the rights to impersonate. Simply click on the individual's name you would like to access.
If you only have impersonation rights for one person, you will be taken directly to their profile when clicking on the Impersonate button.
To exit out of the Impersonation simply use the "click here" link in the Impersonation banner at the bottom of the screen.
How to set-up Impersonation Rights
Due to the sensitivity of this feature, Impersonation rights can only be set-up by OpenBlend's Tech Team. To request rights to Impersonation for someone, this must be requested via an helpdesk ticket to our Helpdesk team, by one of your OpenBlend Administrators.
Please email any requests to helpdesk@openblend.com and include the following information
- The name and email address of the person who needs the impersonation rights
- The name and email address of the person they need access to
The set-up for Impersonation rights may take up to 2-3 working days; however, our Helpdesk team will keep you updated on the progress and let you know once this is completed.